The challenge: Gravesham Borough Council required a proven warden call and door entry maintenance contractor to deliver a term maintenance contract across sheltered and social housing in the borough. The contract demanded a fixed annual cost covering all PPM visits, service calls, labour and replacement parts, with zero cost to the council for serviceable systems. Reliability, compliance and consistent response times were non-negotiable.

Our approach: This contract was secured through a competitive Mini Tender run by the South East Consortium - a process we have won on multiple successive occasions. Our relationship with Gravesham Borough Council as the incumbent warden call service provider stretches back to the year 2000, reflecting over two decades of consistent, high-quality delivery.

At the start of each contract term, we carry out a full asset and condition inspection across all instructed properties, completing this within three months. Warden call and door entry systems are maintained across six-monthly PPM visits, with 100% testing of fire detection, CO detection and warden call systems in every flat, ensuring continuous communication with the council's monitoring provider throughout.

What we delivered under this contract

• Two PPM visits per year across all sheltered and social housing sites in Gravesham

• 100% testing of fire and CO detection and warden call systems in every flat, across both visits

• All service calls attended and completed in line with contract response requirements

• All labour and replacement parts for serviceable systems - at no cost to the council

• Obsolete systems upgraded as part of the council's ongoing replacement programme

• Six-monthly PPM completion records provided to the contract administrator

• 24/7 emergency call-out for non-contract and new sites on a Schedule of Rates basis

• Full written report and recommendations submitted within 24 hours of every attendance

A long-term warden call partnership built on results

Winning a competitively tendered warden call maintenance contract once demonstrates competence. Winning it repeatedly across more than 20 years demonstrates something rarer - a standard of service that gives local authorities genuine confidence to reappoint, year after year.