The challenge: Basildon Borough Council needed to replace ageing warden call systems across multiple sheltered housing schemes throughout the borough and appoint a single contractor capable of managing the full lifecycle: from initial installation through to long-term planned and responsive maintenance. Systems to be replaced included warden call, door entry, access control and domestic smoke and heat detection, including telecare devices.

Our approach: We delivered a structured three-year warden call replacement programme across Basildon's sheltered housing schemes in Essex, replacing legacy equipment with compliant, fully tested systems. Before work began, we carried out a detailed asset survey and condition appraisal, providing an accurate baseline for both the replacement programme and the term maintenance contract that followed.

The handover from installation to maintenance was seamless; the same engineering team that installed the systems continued as the ongoing maintenance contractor, eliminating the knowledge gap that typically arises when installation and maintenance are split between different providers.

What we deliver under this contract

• Full warden call replacement programme across sheltered housing schemes in Basildon, Essex

• Systems installed and maintained: warden call, door entry, access control, domestic smoke and heat detection, telecare devices

• Annual asset survey, condition inspection and planned preventative maintenance visits

• Responsive maintenance and repair service, 24 hours a day, 365 days a year

• All repairs and component replacements included within the fixed contract price

• Periodic employer reporting via agreed IT systems

• Out-of-hours calls managed via the council's own out-of-hours service provider

End-to-end warden call capability - installation to long-term maintenance

Delivered since 2014, this is one of S.E.A Systems' longest-standing client relationships and one of the most comprehensive in scope. It demonstrates our ability to manage the complete warden call system lifecycle: survey, design, installation and decade-long ongoing maintenance, all with a single point of accountability.