The challenge: Gateway Housing needed a single, dependable contractor to maintain their warden call, door entry, access control, CCTV and powered gate systems across their South East housing portfolio - all under a fixed annual cost, with no hidden charges. Before any planned maintenance could begin, a thorough survey of existing assets was essential to understand the condition and scope of systems in place.

Our approach: Within the first three months of the warden call maintenance contract, our engineers completed a full asset and condition inspection across all Gateway Housing properties. Detailed reports were produced in both hard copy and electronic format - giving the client a precise picture of every system before maintenance planning began.

Planned preventative maintenance (PPM) was structured to coincide with the initial inspection in year one, minimising disruption to residents. Automatic door operators and powered gates are now serviced at six-monthly intervals; all other systems - including warden call and door entry - on an annual basis.

What we delivered under this contract:

• Full asset and condition appraisal at contract commencement

• Six-monthly PPM visits for door automation and powered gates across all South East sites

• Annual planned preventative maintenance for warden call and door entry systems

• 24-hour emergency call-out service, 365 days a year

• All repairs and component replacements included within a fixed annual cost

• All works carried out to British Repair Categories and manufacturer standards

• Transparent repair proposals submitted to the contract administrator before any chargeable works proceed