24/7 Reactive Service and Emergency Repairs

When a warden call, nurse call or door entry system fails, residents can be left without a way to call for help or get in safely. S.E.A Ltd provides 24/7 reactive service across London and the South East, with engineers available nights, weekends and bank holidays.

• 24/7, 365 days a year

• Agreed response times for priority faults

• A written job sheet for every visit

• Systems from a wide range of manufacturers repaired

What we repair

• Warden call and telecare systems

• Nurse call systems

• Emergency call, disabled toilet alarms and refuge systems

• Door entry and access control

• Automatic doors

• CCTV and digital notice boards

What our reactive service includes

"24/7 reactive service" means different things to different providers. With S.E.A Ltd, it means:

• Agreed response times. Priority faults are attended within the time set in your contract.

• Out-of-hours cover. Engineers on call overnight, at weekends and on bank holidays.

• Clear updates. You know when an engineer is booked, when they arrive and when the job is done.

• Written job sheets. Every visit is recorded with the fault, the repair and the parts used.

• First-time fixes. Our vans carry common parts for the systems we look after.

How to report a fault

1. Call 01322 619 155, day or night

2. Tell us the site, the system and what's happening

3. We log the fault, set its priority and book an engineer

4. The engineer attends, makes the system safe and repairs it

5. You receive a written job sheet, plus a quote for any further work

Reactive service with planned maintenance

Reactive repairs fix faults when they happen. Planned preventative maintenance stops many of them happening at all. Most of our clients combine both in one contract, so their systems are tested regularly and covered around the clock.Why housing and care providers choose S.E.A Ltd

• Manufacturer-independent. We recommend the operators that fit each door, and service equipment from a wide range of manufacturers.

• Sector experience. Our engineers work in occupied housing schemes and care homes every day.

• Triple ISO accredited. ISO 9001, ISO 14001 and ISO 45001.

• 24/7 reactive service. Agreed response times, out-of-hours engineers and a written job sheet for every visit.

• One team for all your systems. We also look after door entry and access control, emergency call, CCTV, warden call and nurse call.